Step One
In line with your preferences either one of our personal advisors will contact you by telephone, or you can call us on 0800 138 8892, email us at prescriptionservice.bhg@nhs.net or you can order online.
The LLR Appliance Prescription Service is responsible for the prescription and ordering of all catheter and/or trans-anal irrigation products for people living in the areas covered by the Leicester, Leicestershire and Rutland Integrated Care Board. Catheter and trans-anal irrigation products include all products, accessories and associated additional products.
How to order your prescriptions
Step Two
You will need to let us know how much product you still have. We will ask you some health and product related questions to ensure your products are meeting your needs. If you are experiencing any urology and/or trans-anal irrigation related issues we may ask your urology/trans-anal irrigation nurse to contact you.
Step Three
The personal advisor will place your prescription request and arrange for your prescription to be sent to a dispenser of your choice, for example, a dispensing appliance contractor (you may know this as a home delivery company), or a local pharmacy.
We will ensure all prescriptions are sent to your dispenser within 2 days but often this will be quicker. Alternatively, it can be sent to your home address however you will then be responsible for taking the prescription to the dispenser (for example community pharmacy).
If we send your prescription to your dispenser of choice, they will be responsible for delivering your products within a week of receiving your prescription. If you need a product urgently, we can help arrange this with your dispenser.
Our service is regulated by the Care Quality Commission (CQC), so you can be sure that you are getting the best quality and level of care. The CQC regulates all health and social-care services. They monitor the quality and safety of health care in hospitals, dentists, ambulances and care homes, and the care given in people’s own homes. For more information on the CQC, visit their website at www.cqc.org.uk
Emergency supplies
If you are in urgent need of any products, phone us on 0800 138 8892 and we will arrange for an emergency prescription to be issued.
